HOTEL RULES OF USE _10.1.24

1. ENTERTAINER TRAVEL

All Entertainer Members have access to HOTELS WORLDWIDE offers in every destination listed on the ENTERTAINER App.

There are two types of Entertainer Travel Hotel Offers:

1.1. Buy One Night, Get One Free (‘Hotel BOGO Offer’)

1.2 Hotel Package Offers (“Hotel Package Offer”)

1.1. HOTEL BOGO OFFER

This offer is valid for one complimentary night when another night of equal or greater value is purchased at the “Best Available Rate” (see Section 5 “HOTEL TERMS” below). The lowest nightly rate will qualify as the complimentary night.

• Hotel BOGO Offer is based on a one time use for a minimum two nights consecutive stay and applies to the room only rate, excluding breakfast (unless otherwise specified).
• Hotel BOGO Offer is exclusive of taxes, charges and any service charges or tourism fees applicable pursuant to local laws. (These charges will apply to both the paid and complimentary night).
• Hotel BOGO Offer is the standard annual ENTERTAINER Travel offer with a validity period at each hotel from 01 January to 30 December each year.

1.2. HOTEL PACKAGE OFFER

• This offer is based on a fixed rate all inclusive hotel package including room with additional hotel inclusions and benefits. Hotel Package offers are valid for repeat use for a limited validity period.
• Hotel Package Offers are inclusive of taxes however exclude any service charges or tourism fees applicable pursuant to local laws.
• Hotel Package Offers vary from hotel to hotel and specific terms and conditions apply to each offer.
• Validity dates of the Hotel Package Offers may vary and are stated within the specific offer on the App.

2. ENTERTAINER TRAVEL – HOTEL RULES OF USE

All HOTELS WORLDWIDE offers are “Subject to Availability” (see Section 5 “HOTEL TERMS” below) of rooms allocated to the ENTERTAINER promotion at the time of booking and the following conditions:

• ENTERTAINER Members are required to request availability of the Hotel BOGO Offer/Package Offer directly with Hotel Reservations at the time of booking.
• Hotel BOGO Offer/Package Offer is not valid for online bookings via the hotel website or any third-party website.
• Advance reservations must be made directly with the hotel prior to arrival for all Offers. The Hotel BOGO Offer/Package Offer is not valid for walk-ins without a prior reservation.
• The Hotel BOGO Offer/Package Offer does not apply to corporate, group or conference rates or travel agency bookings and may not be combined with other discount offers or programs including rates on third party travel or daily deal websites.
• The Hotel BOGO Offer/Package Offer may not be available on Exclusion Days. Minimum night stays and special event or seasonal restrictions may apply.
• The Hotel BOGO Offer/Package Offer is valid for new bookings made in accordance with these rules and does not apply to any existing booking.
• Hotel rates are quoted in local currency or as specified by the hotel.
• The Hotel BOGO Offer/Package Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the Hotel Offer/Package Offer.
• The Hotel BOGO Offer/Package Offer is not valid in conjunction with any other discount offers, promotions or loyalty/rewards programs.
• All bookings are subject to the standard payment and cancellation policies of the hotel (see Section 4 “HOTEL POLICIES” below) and any terms and conditions set out at time of booking.

3. ENTERTAINER TRAVEL – HOTEL BOOKINGS

1. ENTERTAINER Members are required to call the Hotel Reservations directly to make a booking.
2. Members must request to use the relevant ENTERTAINER Hotel BOGO offer/Package Offer at the time of booking and hotel to provide email confirmation. Payment is made directly to the property.
3. The validity of the Hotel Offer/Package Offer will be specified on offer in the ENTERTAINER app.

How to Redeem Hotel BOGO/Package Offer

• Entertainer Member will select Hotel Offer for use on the App.
• Entertainer Member must show a valid ENTERTAINER Hotel Offer in the App and present their mobile device to Front office staff upon arrival at hotel check-in.
• The hotel staff will then enter the four-digit HOTEL PIN and note the ‘Reference Number’ generated on the App, on the Hotel Booking Registration
• The Entertainer Hotel offer will be applied to the final bill upon check-out

4. HOTEL POLICIES

All bookings are subject to the hotel’s standard reservations, payment and cancellation policies.The ENTERTAINER will not accept any responsibility for each hotel’s management policies.

5. HOTEL TERMS

The Hotel BOGO Offers are based on a discount off the ‘Best Available Rate’ at each hotel. The “Best Available Rate” is the fully flexible, ‘non-restricted’ room-only rate of the day, quoted directly by the hotel reservations to the public and is generally published on the hotel’s website. It may also be referred to as the ‘Best Flexible Rate’ or ‘Rack Rate’. The Best Available Rate varies from the hotel’s other promotional rates including weekend package rates, advance purchase rates, all-inclusive package rates and Summer/Ramadan rates.

The Hotel BOGO Offers/Package Offers are ‘Subject to Availability’ of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the Hotel Offer may then no longer be available to the ENTERTAINER members, even if the hotel still has rooms available to be sold at full rate. Please check the availability of the Hotel BOGO Offer/Package Offer with hotel reservations at the time of booking.

The Hotel BOGO Offer/Package Offer may not be available during Exclusion Days or Holiday periods. Some hotels may also have a minimum night stay requirement for all bookings, or specific black-out dates during special events or peak seasonal periods. Please check with the hotel prior to making a booking.

CUSTOMER SERVICE

E-mail: [email protected]
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Asia: +65 6221 1935

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